There exists three reason for returns:
1. Wrong Size Shipped.
2. Wrong Item Shipped (model or color).
3. Defective Item.
* All returns must be authorized.
To receive authorization for a return, you must contact our Customer Service at firstname.lastname@example.org and specify the reason why. All items must be returned in a new, unworn, and unwashed condition.
If you were to receive a defective item, you must notify us within 5 business days of when you received the product to qualify for a return or exchange. If you fail to provide us with a prompt notification, we will not authorize your return or exchange.
We do not refund shipping costs on returns and or exchanges, unless there was a processing error on our behalf. If such an error occurs we will refund the following amounts for return shipping: Europe, 10€. America, 24€. Rest of the World, 35€.
We are not responsible for lost or damaged return packages. We will notify you via e-mail once your return has been processed.
Marqués de Pidal, 11 Bajo 2
33004 Oviedo, Spain.