If for any reason you are not satisfied upon receiving your order, you have the right to exchange or return products (for a full refund) within 30 days of receiving them.
Underwear and socks have to be unused with labels and packaging intact. For monogrammed products, as the item has been personalised, returns are only offered for faulty goods.
Please note, shipping costs for returning goods back to us are your responsibility. We recommend you ask for a proof of postage in case the parcel goes missing on its way back to us. We do not take responsibility for any products lost during the return shipping.
If you ask for a refund you will receive the full amount for the goods. Original shipping charges will not be refunded.
HOW TO RETURN OR EXCHANGE PRODUCTS
To receive authorization for a return, please contact us at firstname.lastname@example.org and provide your order number, the product you want to exchange or return and the reason for the return. We will then reply with more detailed instructions on where to send the goods.